These days, it’s easy to find conveyancers. With the real estate industry booming in a lot of places, there’s no doubt that a lot of people will want to follow the track of property law. That means that if you are a conveyancer, the competition just got harder.
As a conveyancer, your ultimate purpose is to help those who are looking to buying or selling properties. But you shouldn’t forget that you have to make it a source of income as well. How can you do that if you do not have enough clients?
Becoming a Successful Conveyancer
Having a lot of advertisements around is not enough for you to build a solid client base. When it comes to conveyancing, ads can only do so much especially if you get bad reviews from your previous clients. If you are struggling to get more clients, then it’s either you do not provide excellent services or you lack the traits that gain the trust of your client.
To help you out, here is a list of all the traits that make conveyancers successful.
1. Excellent Communication Skills
First on the list is communication skills. Communication is always one of the most underrated traits any professional has to have. This skill goes two ways – listening and talking. For you to become an excellent conveyancer, you should know how to listen to your clients. Clients don’t like know-it-all professionals who think they have a better say at the former’s preferences. To add to that, conveyancers who know how to listen are almost always able to perform well.
Likewise, you should also be able to talk properly and concisely with your clients. As much as possible, stick with layman’s terms as they are easily understood. Using legal jargon does not make you look more impressive no matter what other people think. The true mark of an excellent communicator is to be able to make your client understand complex ideas in an easier way.
Second on the list is reliability. Buying or selling a property is no joke, even more so when there are legal documents involved. That is why you should be able to exhibit reliability with your clients.
You can show this in a number of ways. One simple example is to always be available when your client needs your help. Yes, most conveyancers have busy schedules but you should not make your client feel that it’s hard to reach you.
Some people say that “confidence is key”. This is also true for conveyancers. Before you face your client, make sure that you are confident enough to tell them the facts and your recommendations on what the best move is for them. Conveyancers who are not confident will make their clients doubt them. When a client starts to doubt their conveyancer, they might easily just discontinue the transaction or look for someone who can give justice to the property they are eyeing.
Although some might argue that conveyancers are not like the conventional lawyers that go to court and defend their parties, a certain amount of confidence is needed in order to face either the buyer or the seller. To add to that, a lot of conversations occur between the other party and local government agencies when it comes to documentation.
4. Adept in Property Law
To be able to have the confidence to face the client or the other party, a conveyancer should be adept in property law. Property law can be complex and technical but this is no excuse for you not to be able to explain it to your client. As mentioned earlier, one of the traits a successful conveyancer should have is good communication skills.
Besides, it is in the job description to aid the client in their property law needs. To do that properly, you have to have a solid foundation on property laws on your client’s state. This includes being able to compute taxes, prices, and knowing which legal processes are necessary to make the sale official.
5. Reasonable With Charges
Even if you are the best conveyancer out there, you still need to be reasonable when it comes to charging clients. Most of the time, rates vary depending on the experience of the lawyer. So if you are just starting out as a conveyancer with the minimum licenses and certifications, then it is not fair to charge a high price for your service.
On the other hand, you can also give price discounts to loyal clients. You can also give a referral discount.
Clients have different needs and preferences when it comes to buying and selling a property. As a conveyancer, you are not obliged to act as a real estate agent. Your job only starts whenever there is a property to be bought and legal documents are needed in order to make the sale legal. However, there will still be times that you will be doing things beyond your job description.
As conveyancers don’t have default job descriptions handed out to their clients, you should be ready to provide additional services to your client. Or, you should be resourceful enough to give different strategies that meet your client’s needs.
Another trait of successful conveyancers is professionalism. Imagine having a conveyancer that acts rudely to you. As a client, you don’t want to have someone who acts overconfidently to the point that they forget their boundaries. Since you can imagine how that must have felt like, then you already have an idea of how not to act.
Professionalism goes beyond talking politely and being neatly dressed. This also involves properly handling situations where there are delays and misunderstandings between you, your client, or the other party.
8. Always on Time
Lastly, any conveyancer who is planning to be successful should know the value of being on time. Being late is a serious no-no especially because you are wasting the time and money of your client. Not all clients have the luxury to set meetings with you, so make sure that you make it worth it. And if you think about it, if you are always on time, this gives your client more reason to find you trustworthy.
Building a Good Reputation
When you already have these traits, the next thing you want to do is build your customer base. You can do this by focusing on how you can create a good reputation among your previous clients and how you can let future clients know about it.
At Glenferrie Conveyancing, you will be able to leverage on its reputation of having the best conveyancers in Melbourne. If you are new to the conveyancing industry, this is will be a wise decision for you given that you will also have access to the firm’s clients. This means that with the firm, you are exposed to customers that you won’t be able to get if you are working as an independent conveyancer.
On the other hand, there is no better way to build a good reputation than to actually give excellent service to your clients. So when you are given a client, you should make sure that you are able to follow through with the client’s requests. Sometimes, you should also do more than what is asked just to show how worthy you are of their good reviews and payment.